Shipping Policy

Thank you for shopping with PLUS! We want to get your order to you as quickly and smoothly as possible. Please review our shipping policy below.

Free UK Shipping

We offer free standard shipping on all orders within the United Kingdom, no minimum spend required.

Please note that we currently only ship within the UK and are unable to deliver to international addresses.

Order Processing

All orders are processed within [1–3] working days (excluding weekends and bank holidays) after you receive your order confirmation email. You will receive a notification once your order has been dispatched.

During busy periods, such as holidays or product launches, processing times may be slightly longer. We appreciate your patience.

Delivery Estimates

Delivery times are estimates and begin from the date of dispatch, not the date of order. Occasionally, delivery may take longer due to courier delays, weather, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number and a link to track your parcel. Please allow up to 24–48 hours for tracking information to become available.

Lost, Delayed, or Damaged Parcels

If your parcel has not arrived within 2 days of the estimated delivery date, please contact us  and we will help track it down.

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging so we can arrange a replacement or refund.

PLUS is not responsible for parcels marked as delivered by the courier but reported as not received. In these cases, we recommend checking with neighbours, any safe places, and your local depot before contacting us.

Incorrect Shipping Information

Please double-check your delivery address at checkout. If you notice an error, contact us at [support email] as soon as possible. We cannot guarantee changes once an order has been processed, and PLUS is not responsible for orders shipped to incorrectly provided addresses.

Questions?

If you have any questions about shipping, feel free to reach out to us. happy to help!